BetAndPlay Privacy Policy

At BetAndPlay, we value your trust and are fully committed to protecting the personal information you share with us. This Privacy Policy explains how we, operating as Bet And Play under Novatrix SRL, a company incorporated under the laws of Costa Rica, collect, use, store and disclose your data when you visit our website, create a BetAndPlay casino account, download our app, or use our gaming, sports betting and promotional services. By using our services, you agree to the practices described in this policy.

Who We Are

BetAndPlay is owned and operated by Novatrix SRL, registered in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica, under company registration number 3-102-893958. We hold an e-gaming licence No. 0000002 issued by the Tobique Gaming Commission, and our platform is also referenced under Curacao licensing arrangements. Any dispute concerning your personal data or our services is resolved through arbitration in Costa Rica, with EGIS (egis.io) acting as our independent alternative dispute resolution body under Tobique Gaming Commission regulations.

Information We Collect

We collect several categories of information whenever you interact with Bet And Play Casino, whether through our website, our downloadable app, or our customer support channels.

Registration and Account Data

• We collect your name, date of birth, address, email address and phone number when you create a BetAndPlay login.
• We store the credentials you use for your BetAndPlay Casino login and every subsequent Bet And Play Casino login session.
• We may request identity documents, proof of address and payment verification to complete KYC checks before processing any BetAndPlay casino withdrawal.

Financial and Transaction Data

We record deposit and withdrawal details, including the payment method used, transaction amounts, currency and, where relevant, wallet or card information. We also keep a record of any BetAndPlay promo code, BetAndPlay bonus code, or Bet And Play promo code you redeem, so that we can verify eligibility, calculate wagering requirements and prevent misuse of our BetAndPlay no deposit bonus, free spins offers and other promotions.

Technical and Usage Data

We automatically collect technical information such as your IP address, device type, browser, operating system, geolocation and gameplay activity when you use our Bet And Play app or access our platform on desktop or mobile. This includes data about how you engage with BetAndPlay free spins, wheel spins, tournaments and other promotional mechanics offered on our site.

Cookies and Similar Technologies

We use cookies and comparable tracking technologies to operate our website, remember your preferences, and analyse traffic patterns across BetAndPlay. Cookies allow us to recognise you when you return for a Bet And Play login, keep you signed in securely, and personalise the offers we display, including any BetAndPlay bonus code or Bet And Play casino no deposit bonus promotion relevant to your account activity. You may adjust cookie settings through your browser, although disabling certain cookies may limit some features of our services.

How We Use Your Information

We use the information we collect for the following purposes:

• We verify your identity and age to ensure you meet the eligibility requirements to register with Bet And Play and to comply with anti-money-laundering obligations.
• We process your deposits and withdrawals, including BetAndPlay casino withdrawal requests, and monitor transactions for fraud prevention.
• We manage your participation in promotions, calculate wagering progress, and administer any BetAndPlay bonus, BetAndPlay no deposit bonus code, or loyalty reward you claim.
• We communicate with you regarding account updates, security notices, responsible gambling tools, and customer support enquiries.
• We analyse usage data to improve our website, our BetAndPlay app, and the overall gaming experience we provide.
• We comply with our legal and regulatory obligations under the Tobique Gaming Commission and applicable Costa Rican law.

Legal Basis for Processing

Where applicable data protection law requires it, we rely on one or more of the following legal bases to process your data: performance of our contract with you when you register with BetAndPlay, compliance with our legal and regulatory obligations, our legitimate interests in preventing fraud and improving our services, and your consent where we ask for it specifically, such as for certain marketing communications.

Sharing Your Information

We do not sell your personal data. We may share information with:

• Payment service providers and processors, including those handling card, e-wallet and cryptocurrency transactions on our behalf.
• Identity verification and KYC service providers who help us confirm your identity before releasing withdrawals.
• Regulatory authorities, including the Tobique Gaming Commission, where required by law or licence conditions.
• EGIS, our ADR provider, if a dispute involving your account requires resolution outside of direct negotiation.
• Professional advisors, auditors and fraud-prevention networks who assist us in operating BetAndPlay securely.
• Marketing and analytics partners who help us understand how players use our website and app, always subject to appropriate safeguards.

International Data Transfers

As we operate internationally and our corporate structure is based in Costa Rica, your data may be transferred to and processed in countries outside your country of residence. Where we transfer data internationally, we take reasonable steps to ensure it is protected in accordance with this Privacy Policy and applicable law, including contractual safeguards with our processors.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial and KYC records are typically retained for the periods required under anti-money-laundering regulations, even after you close your BetAndPlay account.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain types of processing, including direct marketing.
• Withdraw consent where processing is based on consent, such as marketing emails about our latest BetAndPlay bonus or promotional offers.
• Lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, please contact us at support@betandplay.com and we will respond in accordance with applicable law.

Data Security

We implement technical and organisational measures designed to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include encryption of sensitive data, restricted access controls, and regular monitoring of our systems. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are intended only for individuals who meet the applicable legal age for gambling in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take steps to delete such information promptly.

Restricted Jurisdictions and Compliance

We do not accept players from a number of restricted countries, and we may process additional verification data to confirm your location and eligibility. Using a VPN or similar tool to misrepresent your location when accessing BetAndPlay is prohibited and may result in account restrictions and confiscation of winnings, in addition to further data checks we may conduct to confirm compliance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised version on our website, and material changes will be communicated to you where required. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your data protection rights, please reach out to our support team via LiveChat, available 24/7, or by email at support@betandplay.com. Our team is ready to assist you with any privacy-related enquiry regarding your BetAndPlay account.