Our BetAndPlay Responsible Gaming Promise

Why Responsible Gaming Matters to Us

We know that for the vast majority of players, betting is simply a hobby - a way to unwind, chase a big win, or enjoy live dealer action from the comfort of home. But we also know that gambling can become harmful for a small number of people, and we never want that to happen to anyone in our community. That's why we built BetAndPlay's safety framework around prevention, transparency and easy access to help whenever it's needed.

We require full identity verification (KYC) before any withdrawal is processed, we restrict access from regions where online gambling is prohibited, and we prohibit the use of VPNs to bypass our geo-restrictions - a rule that protects both our licensing obligations and the wellbeing of players in regulated markets. Winnings obtained through VPN use to circumvent these restrictions may be confiscated, and players who violate our restricted-country rules are not entitled to refunds or withdrawals.

Tools for Safer, Smarter Play

Every Bet and Play account comes with a set of built-in controls that let you decide exactly how much time and money you want to spend with us. Our BetAndPlay dashboard makes it simple to review and adjust these settings at any point, and any change that lowers a limit takes effect immediately. These controls work alongside our BetAndPlay bonus terms to help you play within a structure that suits you.

We encourage every player to try these tools even if you don't feel you need them right now - a little structure goes a long way toward keeping gambling enjoyable in the long run.

Self-Exclusion at Bet and Play

If you feel you need a break, self-exclusion is one of the strongest safeguards we offer. When you choose self-exclusion, Bet and Play will suspend your account immediately, block you from logging in, and stop all marketing communications for the period you select.

1. Contact our support team via live chat or email to request self-exclusion
2. Choose your preferred exclusion period (6 months, 1 year, or indefinite)
3. Confirm your request - once submitted, the exclusion cannot be reversed early
4. We at BetAndPlay lock your account and remove you from all promotional lists
5. Any pending withdrawals are still processed according to our standard terms

During self-exclusion, our Bet and Play platform will not allow you to open a new account using the same or related identity details. If your exclusion period ends and you wish to return, you'll need to go through a short reactivation process via BetAndPlay login, including a cooling-off conversation with our support team.

Age Verification and Account Security

We only accept players who meet the legal gambling age in their jurisdiction, and full KYC documentation is required before any withdrawal is released. Deposits must come from an account held in the player's own name, and we allow only one account, one bonus and one welcome offer per person, household, address, email address, IP address or shared device or network.

Recognising the Signs of Problem Gambling

Being honest with yourself is the first step toward staying in control. Consider reaching out for support if you notice any of the following:

• Spending more time or money gambling than you originally planned
• Chasing losses by depositing again to "win it back"
• Borrowing money or neglecting bills to fund your play
• Feeling anxious, irritable or guilty about your gambling habits
• Hiding your betting activity from family or friends
• Struggling to stop even when you want to

None of these signs mean you've failed - they simply mean it's time to use one of the tools above, or to speak with a professional support organisation. Our Bet and Play support agents are always available to point you in the right direction, and reaching out is never treated as a complaint against you.

Independent Support Organisations

Bet and Play works closely alongside independent, non-profit organisations that specialise in gambling support. We strongly encourage you to contact them directly if you feel your gambling is becoming difficult to manage:

• GambleAware - www.begambleaware.org
• GamCare - www.gamcare.org.uk
• Gamblers Anonymous - www.gamblersanonymous.org
• Gambling Therapy - www.gamblingtherapy.org

These organisations offer confidential advice, helplines, and self-assessment tools completely independent of BetAndPlay, so you can speak openly without any connection back to your account activity.

Playing Responsibly Across Regions

As a Bet and Play player, please note that our services are not available in a number of restricted countries, and certain regions - including Sweden - have adjusted access, where play is permitted but bonuses, promotions, VIP programmes and loyalty point exchanges are not offered, in line with local regulatory expectations. We also apply provider-level restrictions in specific markets and prohibit VPN use to bypass these safeguards, as this undermines the very protections responsible gaming rules are designed to provide.